Contact & support
Questions, bug reports, feature ideas or a privacy request? Send us an e-mail and we will get back to you as soon as we can.
What to include
- What happened and what you expected to happen.
- Your iPhone model and iOS version.
- The FirstCV version (shown at the bottom of the app’s Settings screen).
- A screenshot if it helps. Please hide personal details first.
Common questions
Where are my resumes stored?
Only on your iPhone. There is no account and we do not receive your resumes, so we cannot restore one that was deleted or lost. Back up your device. See the Privacy Policy for the few cases in which data leaves your phone.
I paid but Premium is still locked
In the app open Settings → Restore purchases (or tap Restore on the Premium screen). Make sure you are signed in to the same Apple ID that made the purchase. If it still does not unlock, e-mail us and include the date of the purchase.
How do I cancel my subscription?
Subscriptions are managed by Apple. In the app open Settings → Manage subscription, or on your iPhone open Settings, tap your name, then Subscriptions, choose FirstCV and cancel. Deleting the app does not cancel a subscription.
How do I get a refund?
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
The AI writing tools are not working
The AI tools need an internet connection and can be temporarily unavailable. Try again in a few minutes. If the problem continues, e-mail us.
How do I delete my data or make a privacy request?
Delete a resume inside the app, use Settings → Delete my data to remove every resume and photo, or delete the app to remove everything stored on your iPhone. For data held by our service providers, e-mail us with the subject “Privacy request”. The Privacy Policy explains what is held and for how long.
See also: Privacy Policy · Terms of Use